1. Introduction

Welcome to MetaBiz (“MetaBiz,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal and business information entrusted to us.

This Privacy Policy explains how MetaBiz collects, uses, stores, shares, protects, and processes information when you visit our website, request information, engage our professional services, communicate with us, or otherwise interact with our business.

MetaBiz provides professional business solutions including, but not limited to, business consulting, accounting, bookkeeping, payroll processing, taxation, regulatory compliance, due diligence, financial advisory, corporate documentation, and related support services.

This Policy has been prepared to promote transparency and reflects generally accepted international privacy principles. It should be read together with our Terms of Service, Cookie & Tracking Policy, Service Level Agreement, Cancellation & Refund Policy, Intellectual Property Policy, Disclaimer, and other applicable legal documents available on our website.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Purpose of This Privacy Policy

The objectives of this Privacy Policy are to:

• Explain what information MetaBiz collects.
• Describe how information is used.
• Outline when information may be shared.
• Explain how information is protected.
• Inform users of their available privacy rights.
• Promote transparency and responsible data handling.
• Support compliance with applicable privacy and data protection laws.

3. Scope

This Privacy Policy applies to information collected through:

• The MetaBiz website.
• Contact forms.
• Consultation request forms.
• Service enquiry forms.
• Client onboarding processes.
• Business correspondence.
• Email communications.
• Telephone communications.
• Online meetings.
• Client portals (where applicable).
• Digital documents submitted to MetaBiz.
• Marketing communications.
• Other services that reference this Privacy Policy.

This Policy applies to website visitors, prospective clients, existing clients, suppliers, business partners, and other individuals who interact with MetaBiz.

4. Definitions

For the purposes of this Policy:

Personal Information means information that identifies or can reasonably be linked to an individual, either directly or indirectly.

Business Information means information relating to a company, partnership, organisation, or other business entity that may be provided during the course of an engagement.

Processing means any operation performed on information, including collection, recording, storage, organisation, use, disclosure, transfer, or deletion.

Client means any individual or organisation receiving or requesting services from MetaBiz.

5. Information We Collect

Depending on the nature of your interaction with MetaBiz, we may collect various categories of information.

The information collected will always be limited to what is reasonably necessary for legitimate business purposes or as required by law.

6. Personal Information

We may collect personal information such as:

• Full name.
• Job title.
• Company name.
• Business email address.
• Telephone number.
• Postal address.
• Billing information.
• Payment-related details (excluding full payment card information where processed by third-party payment providers).
• Government-issued identification where legally required.
• Signature or authorization details.
• Communication preferences.

We collect only the information reasonably necessary to provide our services and manage our relationship with you.

7. Business Information

Because MetaBiz provides professional business services, we may collect business-related information including:

• Business registration details.
• Corporate structure information.
• Tax identification numbers.
• Accounting records.
• Financial statements.
• Payroll information.
• Compliance documentation.
• Regulatory filings.
• Corporate governance documents.
• Due diligence materials.
• Operational information relevant to the requested services.

Such information is handled with appropriate confidentiality and security measures.

8. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies.

This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Language preferences.
• Referring website.
• Pages visited.
• Date and time of access.
• Website navigation patterns.
• Session identifiers.
• Diagnostic and performance information.

Where required by applicable law, non-essential tracking technologies are used only with your consent.

For additional information, please refer to our Cookie & Tracking Policy.

9. Information You Provide Voluntarily

You may voluntarily provide information when you:

• Complete enquiry forms.
• Request a consultation.
• Contact our team.
• Subscribe to newsletters.
• Download resources.
• Participate in surveys.
• Register for webinars or events.
• Submit documents for professional review.
• Apply for employment opportunities.
• Provide testimonials or feedback.

Providing certain information may be necessary for us to respond to your request or deliver our services effectively.

10. Information from Third Parties

MetaBiz may receive information from third-party sources where permitted by law or necessary to provide our services.

Examples may include:

• Public business registers.
• Government authorities.
• Professional advisers.
• Financial institutions.
• Regulatory agencies.
• Identity verification providers.
• Client-authorized representatives.
• Business partners.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable legal requirements.

11. Legal Bases for Processing Information

Where applicable under privacy and data protection laws, MetaBiz processes personal information based on one or more lawful grounds, including:

• Your consent.
• Performance of a contract or pre-contractual request.
• Compliance with legal or regulatory obligations.
• Legitimate business interests, provided those interests do not override your rights and freedoms.
• Protection of vital interests where applicable.
• Other lawful bases recognized under applicable legislation.

The specific legal basis may vary depending on the nature of the service requested and the jurisdiction in which you are located.

12. How We Collect Information

MetaBiz may collect information through a variety of channels, including:

• Website forms.
• Email correspondence.
• Telephone conversations.
• Video meetings.
• Client onboarding documentation.
• Service agreements.
• Regulatory compliance documentation.
• Cookies and analytics technologies.
• Publicly available business records.
• Third-party service providers acting on our behalf where legally permitted.

We strive to collect information fairly, lawfully, and transparently.

13. Data Minimization

MetaBiz follows the principle of data minimization.

We aim to:

• Collect only information necessary for legitimate business purposes.
• Avoid excessive or unnecessary data collection.
• Limit access to authorized personnel.
• Review our data collection practices periodically.
• Retain information only for as long as necessary.

This approach helps protect privacy while supporting efficient service delivery.

14. How We Use Your Information

MetaBiz uses personal and business information only for legitimate business purposes and in accordance with applicable laws.

Depending on the nature of our relationship with you, we may use information to:

• Deliver requested services.
• Respond to enquiries and consultation requests.
• Prepare proposals, quotations, and engagement documents.
• Manage client accounts and ongoing projects.
• Process invoices and payments.
• Provide accounting, taxation, payroll, compliance, due diligence, and advisory services.
• Verify identity where legally required.
• Maintain client records.
• Improve our website and services.
• Conduct internal business analysis.
• Meet legal and regulatory obligations.
• Protect our legal rights and interests.
• Detect, prevent, and investigate fraud, misuse, or unauthorized activity.
• Communicate important service updates.
• Send marketing communications where permitted by law or with your consent.

We process information only to the extent reasonably necessary for these purposes.

15. Information Sharing and Disclosure

MetaBiz does not sell or rent your personal information.

We may disclose information only where necessary for legitimate business purposes, including:

• To employees, consultants, or contractors who require access to perform their duties.
• To trusted service providers acting on our behalf.
• To professional advisers, auditors, or insurers.
• To payment processors and financial institutions.
• To regulatory authorities where required by law.
• To courts, law enforcement agencies, or government authorities where legally obligated.
• To business partners where necessary to deliver agreed services and subject to appropriate safeguards.
• In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable confidentiality obligations.

Recipients are expected to protect the information they receive and use it only for authorized purposes.

16. International Data Transfers

MetaBiz may use service providers or technology platforms that process information in countries other than the country where you reside.

Where cross-border transfers occur, we seek to implement appropriate safeguards, such as:

• Contractual data protection commitments.
• Technical and organizational security measures.
• Transfers to jurisdictions recognized as providing an adequate level of protection where applicable.
• Other lawful transfer mechanisms recognized by applicable law.

We take reasonable steps to ensure that transferred information receives an appropriate level of protection.

17. Data Security

Protecting your information is a priority for MetaBiz.

We maintain reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

Our security measures may include:

• Secure website encryption (HTTPS).
• Access controls and authentication procedures.
• Role-based access to information.
• Secure storage systems.
• Regular software updates.
• Malware and cybersecurity protections.
• Backup and recovery procedures.
• Internal confidentiality obligations.
• Employee awareness and training.

Although we strive to maintain a secure environment, no system can guarantee absolute security.

18. Data Retention

MetaBiz retains personal and business information only for as long as reasonably necessary to:

• Deliver services.
• Fulfil contractual obligations.
• Maintain business records.
• Comply with legal, regulatory, taxation, and accounting requirements.
• Resolve disputes.
• Enforce agreements.
• Protect legitimate business interests.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal retention practices.

19. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Operate essential website functions.
• Remember user preferences.
• Improve website performance.
• Measure visitor engagement.
• Enhance security.
• Support analytics.
• Improve user experience.

Where required by applicable law, non-essential cookies are activated only after obtaining your consent.

You may manage your cookie preferences through our cookie consent mechanism or your browser settings.

Please refer to our Cookie & Tracking Policy for detailed information.

20. Marketing Communications

Where permitted by law, MetaBiz may send you newsletters, business updates, service announcements, invitations to events, or other marketing communications that may be relevant to your interests.

You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe option provided in the communication.
• Contacting MetaBiz through our official channels.
• Updating your communication preferences where available.

Even if you opt out of marketing messages, we may still send important administrative or service-related communications where necessary.

21. Your Privacy Rights

Depending on your jurisdiction and applicable laws, you may have certain rights regarding your personal information.

These rights may include:

• The right to access your personal information.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of information where legally permissible.
• The right to restrict or object to certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to request a copy of certain information in a portable format where applicable.
• The right to lodge a complaint with a competent supervisory authority where provided by law.

MetaBiz will respond to legitimate requests within a reasonable timeframe and in accordance with applicable legal requirements.

22. Third-Party Service Providers

To support our operations, MetaBiz may engage trusted third-party providers that assist with services such as:

• Website hosting.
• Cloud storage.
• Email communication.
• Customer relationship management (CRM).
• Payment processing.
• Analytics.
• Security monitoring.
• Video conferencing.
• Document management.

These providers are expected to process information only on our behalf and in accordance with applicable contractual, legal, and confidentiality obligations.

23. Accuracy of Information

MetaBiz relies on the accuracy of the information provided by clients and website users.

You are responsible for ensuring that the information you provide is:

• Accurate.
• Complete.
• Current.
• Lawfully obtained.

Please notify us promptly if your information changes so that we can maintain accurate records and continue providing our services effectively.

24. Accountability and Transparency

MetaBiz is committed to maintaining responsible information management practices.

We regularly review our privacy practices to:

• Improve transparency.
• Strengthen data security.
• Enhance internal controls.
• Respond to legal developments.
• Improve client confidence.
• Support responsible business operations.

Protecting privacy is an ongoing commitment that forms an integral part of our professional services.

25. Children’s Privacy

MetaBiz’s website and professional services are intended for business owners, organizations, professionals, and individuals who are legally capable of entering into contractual relationships.

Our services are not directed toward children, and we do not knowingly collect personal information from individuals below the minimum age required under applicable law without appropriate authorization.

If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take reasonable steps to delete or otherwise handle that information in accordance with applicable law.

Parents or legal guardians who believe that a child has provided personal information to MetaBiz may contact us using the official contact details provided on our website.

26. Cross-Border Data Transfers

Because MetaBiz may use internationally recognized technology providers and cloud-based business platforms, your information may be processed or stored outside your country of residence.

Where cross-border transfers occur, MetaBiz seeks to implement appropriate safeguards, which may include:

• Contractual obligations with service providers.
• Organizational and technical security measures.
• Transfer mechanisms recognized under applicable law.
• Vendor due diligence and security assessments.
• Appropriate confidentiality obligations.

We take commercially reasonable steps to ensure that transferred information continues to receive an appropriate level of protection.

27. Automated Decision-Making and Profiling

MetaBiz does not generally make decisions that produce legal or similarly significant effects solely through fully automated processing.

Where automation is used—for example, to improve website functionality, enhance security, detect fraudulent activity, or support operational efficiency—it is generally combined with appropriate human oversight where required.

If future services involve automated decision-making subject to applicable privacy laws, MetaBiz will provide additional information where legally required.

28. Data Breach Response

MetaBiz maintains procedures designed to detect, assess, manage, and respond to potential security incidents affecting personal or business information.

In the event of a confirmed data breach, we may:

• Investigate the incident promptly.
• Take appropriate measures to contain and mitigate the impact.
• Restore affected systems where reasonably practicable.
• Maintain records of the incident.
• Notify affected individuals and competent authorities where required by applicable law.
• Review and strengthen our security controls to reduce the likelihood of similar incidents.

While no security system can guarantee absolute protection, MetaBiz is committed to responding responsibly and transparently to security events.

29. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, or online services for your convenience.

These external platforms operate independently and maintain their own privacy practices.

MetaBiz does not control, endorse, or assume responsibility for the privacy policies, content, security, or practices of third-party websites. We encourage you to review the privacy policies of any external websites you visit before providing personal information.

30. Policy Updates

MetaBiz may revise this Privacy Policy from time to time to reflect:

• Changes in applicable laws or regulations.
• New or updated services.
• Technological developments.
• Business operational changes.
• Security improvements.
• Industry best practices.

The latest version of this Privacy Policy will be published on the MetaBiz website with an updated Last Updated date.

Where required by law, material changes will be communicated through appropriate channels before they become effective.

Your continued use of our website or services after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms, unless otherwise required by applicable law.

31. Relationship with Other Policies

This Privacy Policy should be read together with other MetaBiz legal documents, including:

• Terms of Service.
• Cookie & Tracking Policy.
• Service Level Agreement (SLA).
• Cancellation & Refund Policy.
• Intellectual Property Policy.
• Disclaimer.
• Grievance Redressal Policy.
• Engagement Letters.
• Client Service Agreements.

If there is any inconsistency between this Privacy Policy and a separately executed written agreement regarding a specific service engagement, the written agreement will prevail for that engagement to the extent of the inconsistency.

32. Frequently Asked Questions (FAQs)

What information does MetaBiz collect?

We may collect personal information, business information, technical information, and other details necessary to provide our professional services and operate our website effectively.

Does MetaBiz sell personal information?

No. MetaBiz does not sell or rent personal information to third parties.

How long is my information retained?

Information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate business interests.

How can I exercise my privacy rights?

You may contact MetaBiz through our official communication channels to request access, correction, deletion, or other rights available under applicable privacy laws. We may request information to verify your identity before processing your request.

How is my information protected?

MetaBiz uses commercially reasonable administrative, technical, and organizational safeguards—including encryption, access controls, secure storage, and internal confidentiality measures—to help protect personal and business information.

33. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact MetaBiz through the official contact information available on our website.

When contacting us, please include:

• Your full name.
• Company or organization (if applicable).
• Contact details.
• The nature of your request or concern.
• Any relevant supporting information.

We will make reasonable efforts to acknowledge and respond to legitimate privacy-related requests within an appropriate timeframe and in accordance with applicable legal requirements.

34. Final Privacy Commitment

At MetaBiz, protecting the privacy and confidentiality of our clients, business partners, and website users is fundamental to the way we conduct our business.

We are committed to handling information responsibly, transparently, and securely while continuously improving our privacy practices in response to evolving legal requirements, technology, and industry standards. By implementing appropriate safeguards and maintaining clear privacy practices, we strive to build long-term relationships founded on trust, professionalism, and accountability.

Privacy Policy Summary