Cancellation & Refund Policy

1. Introduction

Welcome to MetaBiz (“MetaBiz,” “we,” “our,” or “us”). This Cancellation & Refund Policy explains the terms governing the cancellation of services, engagement termination, and refund eligibility for services offered through the MetaBiz website and our business operations.

MetaBiz provides professional business solutions, including but not limited to business consulting, accounting, bookkeeping, payroll processing, taxation, regulatory compliance, due diligence, corporate advisory, documentation support, financial consulting, and related professional services.

We are committed to delivering high-quality services with transparency and professionalism. This Policy is intended to establish clear expectations regarding cancellations, refunds, and payment-related matters while promoting fair treatment for both our clients and MetaBiz.

By engaging our services or making a payment to MetaBiz, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy together with our Terms of Service and other applicable policies.

2. Purpose of This Policy

This Policy is designed to:

• Explain how service cancellations are handled.
• Define refund eligibility criteria.
• Promote fairness and transparency.
• Clarify the responsibilities of both clients and MetaBiz.
• Reduce misunderstandings relating to payments.
• Support compliance with applicable consumer protection laws.
• Establish a consistent framework for refund decisions.

3. Scope

This Policy applies to all services provided by MetaBiz unless a separate written agreement specifically provides different cancellation or refund terms.

It applies to:

• Business consulting services.
• Accounting and bookkeeping services.
• Payroll processing.
• Taxation and compliance services.
• Corporate advisory services.
• Due diligence engagements.
• Documentation and filing support.
• Financial consulting.
• Project-based engagements.
• Retainer services.
• Digital consultations.
• Other professional services offered by MetaBiz.

Where a signed engagement letter, proposal, quotation, or service agreement contains different provisions, those contractual terms will prevail for that specific engagement.

4. Definitions

For the purposes of this Policy:

Client means any individual, company, organization, or authorized representative purchasing or receiving services from MetaBiz.

Service means any professional, advisory, consulting, compliance, accounting, payroll, taxation, documentation, or related business support service provided by MetaBiz.

Cancellation means the termination of a requested or ongoing service before its completion.

Refund means the return of eligible amounts previously paid by the client, subject to this Policy.

Business Day means a day on which MetaBiz is normally open for business, excluding public holidays unless otherwise stated.

5. Service Engagement

Most MetaBiz services begin after one or more of the following have occurred:

• Acceptance of a quotation or proposal.
• Execution of an engagement letter or service agreement.
• Receipt of required documentation.
• Completion of compliance or verification requirements.
• Receipt of the agreed payment or advance payment.

Once work has commenced, resources, personnel, technology, and administrative efforts are allocated to the engagement. Accordingly, cancellation and refund rights may become limited depending on the stage of the project.

6. Cancellation by Clients

Clients may request cancellation of a service by contacting MetaBiz through the official communication channels listed on our website.

Cancellation requests should include:

• Client name.
• Company name (if applicable).
• Contact details.
• Service reference or invoice number.
• Reason for cancellation.
• Preferred effective date of cancellation.

A cancellation request is considered received only after it has been acknowledged by MetaBiz.

Submission of a cancellation request does not automatically terminate the engagement. The request will be reviewed in accordance with this Policy and any applicable service agreement.

7. Cancellation Before Work Begins

If a client requests cancellation before MetaBiz has commenced work and before any significant administrative, compliance, or project preparation activities have been undertaken, the client may be eligible for a full or partial refund, subject to:

• Applicable administrative charges.
• Payment processing fees that cannot be recovered.
• Third-party costs already incurred.
• Any non-refundable expenses disclosed before the engagement.

Each request will be reviewed individually.

8. Cancellation After Work Has Commenced

Once professional work has begun, refunds may be reduced or unavailable depending on:

• The amount of work completed.
• Time and resources already allocated.
• Third-party expenses incurred.
• Regulatory filing or submission costs.
• Professional services already delivered.
• Deliverables already provided.

MetaBiz reserves the right to retain payment corresponding to services that have already been performed.

9. Cancellation by MetaBiz

MetaBiz reserves the right to suspend or cancel an engagement where reasonably necessary, including where:

• Required information or documentation is not provided.
• Client instructions are unlawful, fraudulent, or unethical.
• The client breaches the applicable agreement or policies.
• Required payments remain outstanding.
• Conflicts of interest arise that cannot reasonably be managed.
• Circumstances beyond our reasonable control prevent service delivery.

Where MetaBiz cancels an engagement before substantial work has been completed, any refund will be assessed based on the work performed and costs already incurred.

10. Refund Eligibility

Refund eligibility depends on the specific circumstances of the engagement and may include consideration of:

• Whether work has commenced.
• The stage of project completion.
• Services already delivered.
• Costs already incurred.
• Third-party fees.
• Regulatory filing expenses.
• Contractual obligations.
• Applicable legal requirements.

Each request is assessed fairly and on its individual merits.

11. Services That May Not Be Refundable

Unless otherwise required by law or expressly agreed in writing, refunds are generally not available for:

• Completed consulting services.
• Professional advice already delivered.
• Completed bookkeeping or accounting work.
• Payroll processing already completed.
• Tax filings already submitted.
• Regulatory or statutory filing fees.
• Government charges and duties.
• Third-party payments made on the client’s behalf.
• Customized reports or documentation already delivered.
• Digital deliverables that have been completed or provided.
• Services performed in accordance with the agreed scope.

12. Advance Payments

Where an advance payment is required, it may be used to cover:

• Initial consultations.
• Project planning.
• Resource allocation.
• Administrative processing.
• Compliance checks.
• Preliminary research.
• Document review.

If the engagement is cancelled after these activities have commenced, the advance payment may be applied toward the value of work already completed and associated costs.

13. Retainer and Ongoing Services

For services provided under a recurring, monthly, quarterly, or annual arrangement, cancellation terms may be specified within the applicable service agreement.

Unless otherwise agreed in writing:

• Cancellation will generally apply prospectively.
• Services already provided remain payable.
• Outstanding invoices remain due.
• Refunds will not normally be issued for service periods that have already commenced, except where required by law or expressly agreed by MetaBiz.

14. Refund Request Procedure

If you believe you are eligible for a refund, you may submit a written refund request through MetaBiz’s official communication channels.

To help us process your request efficiently, please include:

• Full name
• Company or organization (if applicable)
• Contact details
• Invoice or payment reference number
• Service name
• Date of payment
• Reason for requesting a refund
• Supporting documents (where applicable)
• Preferred method of communication

Submitting complete and accurate information helps us review your request more efficiently.

15. Review and Evaluation Process

Every refund request is reviewed individually by the appropriate team.

During the review, we may consider:

• The agreed scope of services.
• The stage of project completion.
• Time and professional resources invested.
• Deliverables already provided.
• Communications between the parties.
• Third-party costs already incurred.
• Contractual obligations.
• Applicable legal and regulatory requirements.

Where additional information is required, MetaBiz may contact you before a decision is made.

16. Refund Approval

If a refund is approved, MetaBiz will determine the appropriate refund amount based on the circumstances of the engagement.

Approval does not necessarily mean a full refund will be issued. Depending on the services already performed, the refund may be:

• Full refund.
• Partial refund.
• Credit toward future services (where mutually agreed).
• Another reasonable remedy agreed by both parties.

Each decision is made in good faith and in accordance with this Policy and any applicable service agreement.

17. Refund Processing Time

Once a refund has been approved, MetaBiz will make reasonable efforts to process it within a commercially reasonable timeframe.

Actual processing times may vary depending on factors such as:

• Banking procedures.
• Payment gateway processing.
• Financial institution policies.
• Public holidays.
• Regulatory requirements.

MetaBiz is not responsible for delays caused by banks, payment providers, or other third parties after the refund has been initiated.

18. Method of Refund

Unless otherwise agreed or required by law, approved refunds will generally be issued using the same payment method originally used for the transaction.

Where this is not reasonably possible, an alternative refund method may be arranged by mutual agreement, subject to applicable legal and financial requirements.

19. Partial Refunds

In some circumstances, a partial refund may be appropriate.

Examples include:

• A project has commenced but is not complete.
• Only part of the agreed services has been delivered.
• Certain deliverables have already been accepted by the client.
• Third-party expenses have already been incurred.
• Administrative or compliance work has been completed.

The refundable amount, if any, will reflect the value of services not yet provided and any unrecoverable costs already incurred.

20. Changes to the Scope of Services

Clients may request changes to the agreed scope of work during an engagement.

Where feasible, MetaBiz will evaluate the requested changes and may provide:

• A revised quotation.
• Updated timelines.
• Additional terms.
• Revised deliverables.

Changes to the project scope do not automatically entitle the client to a refund for work already completed.

21. Suspension of Services

MetaBiz may temporarily suspend services where reasonably necessary, including where:

• Required information has not been provided.
• Client approvals are pending.
• Outstanding invoices remain unpaid.
• Regulatory or compliance issues arise.
• Circumstances outside our reasonable control prevent progress.

A temporary suspension does not automatically cancel the engagement or create a right to a refund.

22. Force Majeure

MetaBiz shall not be liable for delays, interruptions, or inability to perform services caused by events beyond our reasonable control.

Such events may include:

• Natural disasters.
• Floods.
• Fires.
• Epidemics or pandemics.
• Government actions.
• Civil disturbances.
• War or terrorism.
• Utility failures.
• Internet or telecommunications outages.
• Cybersecurity incidents affecting critical infrastructure.

Where reasonably practicable, MetaBiz will communicate with affected clients and work toward an appropriate solution.

23. Client Responsibilities

Clients play an important role in the successful delivery of our services.

Clients are responsible for:

• Providing complete and accurate information.
• Supplying requested documents promptly.
• Responding to reasonable requests for clarification.
• Reviewing deliverables within agreed timeframes.
• Making payments in accordance with agreed terms.
• Cooperating throughout the engagement.

Delays or additional costs resulting from incomplete information or lack of cooperation may affect project timelines and refund eligibility.

24. Dispute Resolution

If a disagreement arises regarding a cancellation or refund decision, MetaBiz encourages both parties to seek an amicable resolution through open communication.

Where appropriate, the parties may:

• Discuss the matter with the assigned representative.
• Request a review by senior management.
• Participate in mediation or another mutually agreed dispute resolution process.
• Pursue legal remedies where permitted under the applicable agreement and governing law.

Both parties are encouraged to act in good faith throughout the dispute resolution process.

25. Record Keeping

MetaBiz may retain records relating to cancellations, payments, refunds, communications, and supporting documentation for as long as reasonably necessary to:

• Administer our services.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Maintain accurate financial records.
• Improve internal processes.

Such records will be handled in accordance with our Privacy Policy and applicable data protection laws.

26. Exceptions to Refund Eligibility

Notwithstanding any other provision of this Policy, refunds may be refused or limited where:

• The requested services have been fully completed.
• Final deliverables have been accepted by the client.
• Government fees, statutory charges, taxes, or filing fees have already been paid on the client’s behalf.
• Third-party expenses have been incurred and are non-recoverable.
• The client has failed to provide required information or documentation within agreed timelines, resulting in delays or additional costs.
• The cancellation results from the client’s breach of the applicable service agreement or this Policy.
• The request is inconsistent with applicable laws, contractual obligations, or professional standards.

Any exception will be assessed fairly, taking into account the facts of the engagement and any applicable legal requirements.

27. Chargebacks and Payment Disputes

If you believe a payment has been processed incorrectly, we encourage you to contact MetaBiz before initiating a chargeback or payment dispute with your financial institution.

Submitting a chargeback without first allowing MetaBiz an opportunity to review the matter may delay resolution and require additional verification.

Where a chargeback is initiated, MetaBiz reserves the right to:

• Suspend ongoing services while the dispute is being reviewed.
• Provide relevant documentation to the payment provider or financial institution.
• Recover any outstanding amounts where permitted by law and the applicable agreement.
• Exercise any other contractual or legal rights available.

We remain committed to resolving genuine payment concerns promptly and professionally.

28. Intellectual Property and Deliverables

Unless otherwise agreed in writing, ownership and licensing of reports, documentation, templates, analyses, presentations, and other deliverables are governed by the applicable engagement agreement and MetaBiz’s intellectual property terms.

A cancellation or refund does not automatically transfer ownership of work that has already been created, nor does it grant rights to use draft or unfinished materials beyond those expressly agreed.

29. Compliance with Applicable Laws

MetaBiz administers cancellations and refunds in accordance with applicable consumer protection laws, contractual obligations, taxation requirements, accounting standards, and other relevant legal and regulatory requirements.

Nothing in this Policy is intended to exclude or limit any rights that cannot legally be excluded under applicable law.

Where mandatory legal provisions provide greater protection to a client, those provisions shall prevail to the extent required.

30. Changes to This Policy

MetaBiz may revise this Cancellation & Refund Policy from time to time to reflect:

• Changes in applicable laws or regulations.
• Updates to our services or business operations.
• Improvements to our internal processes.
• Changes in payment methods or commercial practices.
• Industry best practices.

The latest version of this Policy will always be available on the MetaBiz website with an updated Last Updated date.

Where required by law, material changes will take effect only after appropriate notice has been provided.

Continued use of our services after the effective date of an updated Policy constitutes acceptance of the revised terms, unless otherwise required by applicable law.

31. Relationship with Other Policies

This Policy should be read together with other MetaBiz policies and legal documents, including:

• Terms of Service
• Privacy Policy
• Cookie & Tracking Policy
• Disclaimer
• Grievance Redressal Policy
• Service Agreements
• Engagement Letters
• Quotations and Proposals

If there is any conflict between this Policy and a separately executed written agreement for a specific engagement, the written agreement will prevail for that engagement to the extent of the inconsistency.

32. Frequently Asked Questions (FAQs)

Can I cancel a service after it has started?

Yes. However, cancellation after work has commenced may affect refund eligibility, as MetaBiz may have already allocated professional time, resources, or incurred third-party costs.

How do I request a refund?

Submit a written request through our official contact channels with your payment details, service information, and the reason for your request. We may ask for additional information to complete our review.

Will all approved refunds be paid in full?

Not necessarily. Depending on the circumstances, an approved refund may be full, partial, or another mutually agreed remedy, taking into account work completed and costs incurred.

How long does a refund take?

Once approved, refunds are processed within a commercially reasonable timeframe. The actual time to receive funds depends on your payment provider or financial institution.

Are government fees refundable?

Generally, government charges, statutory fees, taxes, and third-party payments already made on your behalf are non-refundable unless recovery is permitted by the relevant authority.

33. Contact Us

If you have questions about this Cancellation & Refund Policy, wish to request a cancellation, or need assistance regarding a payment or refund, please contact MetaBiz through the official contact channels listed on our website.

To help us respond efficiently, please include:

• Your full name.
• Company or organization (if applicable).
• Contact information.
• Invoice or payment reference.
• Service details.
• A clear description of your request or concern.
• Supporting documentation, where relevant.

We will make reasonable efforts to acknowledge and respond to legitimate inquiries within an appropriate timeframe.

34. Final Policy Statement

At MetaBiz, we are committed to delivering professional business solutions with integrity, transparency, and accountability.

This Cancellation & Refund Policy has been developed to provide a clear and balanced framework that protects the interests of both our clients and our organization. By setting out transparent procedures for cancellations, refunds, and payment-related matters, we aim to foster confidence, reduce misunderstandings, and support long-term professional relationships.

If you have any questions regarding this Policy or require clarification before engaging our services, we encourage you to contact us. Our team will be pleased to provide further information and assist you in understanding the applicable terms.

Policy Summary